Shipping & Delivery Policy
Shipping & Delivery Policy
Effective Date: Jan 01, 2025
Last Updated: Jan 01, 2025
At Mohale Essentials Private Limited ("Mohale," "we," "our," or "us"), we are committed to delivering your orders promptly and efficiently. Please review our shipping and delivery policy below.
1. Shipping Locations
We currently ship across India. International shipping may be available on a case-by-case basis. Please contact us at connect@mohale.in for inquiries regarding international shipping.
2. Processing Time
- Orders are typically processed within 1-3 business days from the date of purchase.
- Orders placed on weekends or holidays will be processed on the next business day.
- Processing times may vary during peak seasons or due to unforeseen circumstances.
3. Shipping Time & Costs
- Estimated delivery times vary by location and shipping method selected at checkout.
- Standard shipping usually takes 1-3 business days.
- Expedited shipping options may be available at an additional cost.
- Shipping charges are calculated at checkout and may vary based on order weight and destination.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order using the provided tracking details on our website or through the courier’s tracking portal.
5. Delays & Lost Shipments
- We are not responsible for delays caused by external factors such as weather, courier disruptions, or customs clearance.
- If your order has not arrived within the estimated timeframe, please contact our support team at connect@mohale.in.
- In case of lost shipments, we will work with the courier to resolve the issue. Refunds or replacements will be processed based on the investigation.
6. Incorrect Shipping Information
- Customers are responsible for providing accurate shipping details.
- If an order is returned due to incorrect address details, additional shipping charges may apply for re-delivery.
7. Damaged or Missing Items
- If your order arrives damaged or incomplete, please contact us within 3 days of delivery with photos of the damaged product.
- We will assess the issue and provide a resolution, such as a replacement or refund.
8. Contact Information
For any shipping or delivery-related inquiries, please contact us at:
Mohale Essentials Private Limited
Email: connect@mohale.in
Website: mohale.in
By placing an order on our Website, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.