Refund Policy
Refund Policy
Effective Date: Jan 01, 2025
Last Updated: Jan 01, 2025
At Mohale Essentials Private Limited ("Mohale," "we," "our," or "us"), we strive to provide high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, we offer the following refund policy.
1. Eligibility for Refunds
To be eligible for a refund, you must meet the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- The refund request must be initiated within 3 days of receiving the product.
- Proof of purchase (order number or receipt) is required.
2. Non-Refundable Items
Certain items are not eligible for refunds, including but not limited to:
- Items marked as "Final Sale" or "Non-Returnable."
- Digital products or services that have been accessed or downloaded.
- Gift cards or promotional items.
3. Refund Process
To request a refund:
- Contact our support team at connect@mohale.in with your order details.
- Our team will review your request and provide further instructions.
- If approved, refunds will be processed within 5-7 working days to the original payment method.
4. Late or Missing Refunds
- If you haven’t received your refund, first check your bank account.
- Contact your bank or payment provider, as processing times may vary.
- If you still have not received your refund, contact us at connect@mohale.in.
5. Exchanges
- We offer exchanges for defective or damaged items. Contact us within 3 days of receiving the product to request an exchange.
6. Shipping Costs
- Customers are responsible for return shipping costs unless the item received was defective or incorrect.
- Shipping costs are non-refundable.
7. Contact Information
For any refund-related inquiries, please contact us at:
Mohale Essentials Private Limited
Email: connect@mohale.in
Website: mohale.in
By purchasing from our Website, you acknowledge that you have read, understood, and agreed to this Refund Policy.